Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Harringay
At Flowers Harringay, our passion is delivering the freshest blooms to households and businesses across the local area. We take great pride in our reputation as a trusted local florist, and our Fresh Flowers Guarantee is central to everything we do. Every bouquet is carefully selected and arranged the very same day it is delivered, ensuring maximum freshness for our valued Harringay customers.
Damaged-on-Arrival Policy
Your flowers should always arrive in pristine condition. In the rare event that your order is damaged or unsatisfactory on arrival, please contact us within 24 hours of receiving your delivery. To help us resolve the issue swiftly, please provide a description and photographic evidence of the damage or problem with your bouquet. This allows us to assess and address the situation promptly, ensuring your satisfaction.
Freshness Window
We guarantee that our flowers will arrive as fresh as possible, and under normal room temperature and care, they will remain vibrant for at least 5 days from delivery. If you feel your flowers did not meet this freshness standard, please reach out within this window so we can address your concerns. Proper care instructions are included with every arrangement to help you enjoy your flowers for as long as possible.
Refund & Replacement Options
Your happiness is our top priority. If your flowers arrive damaged or do not meet our Fresh Flowers Guarantee, you may be eligible for either a
- Full or partial refund depending on the issue, or
- Free replacement bouquet delivered on the next available delivery date.
The option provided will depend on the specific circumstances and your preference. We handle each case individually to ensure the best possible outcome for our customers in Harringay.
Complaints Process
If you are dissatisfied with your flowers or service for any reason, we encourage you to contact us as soon as possible. We value your feedback and are committed to resolving all complaints promptly and fairly. Please provide your order details along with a clear description of your concern, and our team will respond within one working day to discuss your options. We will keep you informed at every step until your issue is fully resolved.
Our Commitment to Harringay
As a proud local florist serving the Harringay community, we are dedicated to providing the highest quality flowers and service. Our customers’ trust is our most treasured asset, and every order is an opportunity for us to delight households and local businesses alike. If you ever experience anything less than perfect with your order, please let us know and we will make it right. Thank you for choosing Flowers Harringay – we are here to brighten your day, every day, with fresh and beautiful blooms.
